Q1:Are You Trading Company or Factory?
donghong Machinery is a Factory with10 years experience in Machinery Manufacturing,we provide you competive Factory Price and good After-sale Service!
Q2:What About The Machine Installation?
For a single machine or a simple line,we provide you Foundation Drawing ,Installation Instruction Books or sucessful installed machinery picture or video;for large machines and complex productioin line,we could send our engineers to guide
the installation if necessary
Q3:How About The Spare Parts?
We offer some free spare parts like belt,gasket etc small parts,for the BLADES,KNIVES,SHAFTS etc important wearing parts,we sugget customers buy some along with the machines to save the shipping cost,and we have enough spares parts in stock.
Q4:What Will We Do If We Have Problems in Machine Working After We Buy the Machine?
DONGHONG has people special for after-sale service,if customers outside China have problems when machine working,just feel free to
send us the picture or video to show us,we will give you solutions in 24hours.
Q5:Could We Visit Your Factory and Test the Machine?
We warmly welcome you to visit our factory anytime,and we are very glad to test our machine with your raw material.
Q6: How many years have your factory been established?
A:Our factory established from 2013, but most of our engineers are working in this industry over 15 year.
Q7:How to control the products quality?
We have always placed great emphasis on quality level is matintained. Moreover, the principle we always maintain is "to provide customers better quality, better price and better service".
Q8: What is your standard delivery time?
A: For standard units with 380V/50Hz/3Phase, it's about 3~7 working days. Other voltages may take up to 15~20 working days. Forcustomize unit may take up to 20~30 working days.
Q9: What is the standard port of loading?
A: Standard sea freight delivery isQingdao China.
Q10: What is the standard warranty period?
A: One year on all the mechanical parts and three months of all consumable parts from the date of B/L.
